Important - New Website
We are working very hard to get the new website to the specifics of the medical practice, so please bare with us with forms being changed and parts of the wesite not being able to access.
We are aware of an intermittent problem with our telephone system that we are working hard with our supplier to resolve.
Should you find yourself held at number 1 in the call queue for more than 15 minutes please hang up and dial again. For some reason a caller occasionally gets 'stuck' at this position but we have as yet been unable to find out why this is happening. We do apologise for any inconvenience this may cause.
We have seen a huge increase in the number of incoming calls to the practice in the past few months so would ask that you bear with us - our team is working incredibly hard.
Hospital Waiting Times – Patient Helpdesk
Patient Helpdesk – update and notice of service closure
The Patient Helpdesk will continue to be available until 31 March 2022 to support patients who are waiting to hear about their hospital or community appointments. Patients can contact the freephone helpdesk Monday to Friday, from 9am – 5pm on 0800 048 5800.
From April 2022, patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.
NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.
Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).
Royal Papworth Hospital
8.30 – 4.30pm, Monday to Friday
Tel: 01223 638896 or 01223 638963
Patients are asked that they only call the GP practice regarding their referral if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.
#BeKind - Please be kind to our staff
Staff at our practice are working extremely hard and doing their best to make sure patients are safe.
Over the last 2 years, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services and seeing a huge increase in demand.
This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.
We’re aware patients may experience longer wait times on the phone or for their appointment, but we work hard to ensure you receive the right treatment from the right person at the right time.
Whether your appointment is over the telephone, via an online video consultation, or face-to-face, patients will always receive the same high quality standard of care from our practice team.
So please, if you contact our practice, be kind.
Thank you for your patience and support.
Please note our receptionists are unable to book face to face appointments with a GP – you will be offered a telephone appointment with the GP in the first instance and the GP will then be able to book you a face to face appointment if they feel this is necessary.