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Online Access to your Medical Record

Online Access to Medical Records

If you wish, you can now use the internet (via SystmOnline) to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at a summary of your medical record online. From 31st March 2016, you can also request access to your Detailed Coded Record*. You can also still use the telephone or call in to the surgery for any of these services as well.  It's your choice. 

Being able to see your summary care record online might help you to manage your medical conditions.  It also means that you can even access it from anywhere in the world should you require medical treatment while abroad.  If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before.  This decision will not affect the quality of your care. 

To use SystmOnline you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. Please use the link at the bottom of the page once you have your details

For further information on how to register for these services, please speak to our reception team who will be happy to guide you through the process.

  PLEASE NOTE:

  • You will be required to provide 2 forms of identification to enable this service (one of which needs to be photo ID) and will need to complete a registration form (attached below). Parents/carers requesting proxy access to their child's records will also need to provide proof of their relationship to the child.
  • Proxy Access for a parent/carer to a child's online account automatically ceases on the child's 11th Birthday. You will then need to re-apply for proxy access with the child's consent or the child can apply in their own right if deemed gillick competent by a Clinician (this may need to be done in an appointment). This will be reviewed on a yearly basis. Once the child is 16 years of age they must apply in their own right.

*Access to Detailed Coded Records

It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘summary care record' version currently available online) by the 31st March 2016.  Safeguards have been negotiated in implementing expanded records access. There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record**, for example where it could cause harm to their physical or mental health. GP medical records software will be configured to offer all coded data by default, but GPs will be provided with the tools to withhold coded information where they judge it to be in the patient's interests or where there is reference to a third party.

**Before access to your Detailed Coded Record is granted, your medical records will be fully checked by a clinician. It may therefore take up to 40 days from submitting your application for this access to be granted. If access is denied for one of the above reasons, we will inform you in writing and invite you in for further discussion if necessary.

Registration Form and Patient Information Leaflets

Application form for patients aged 16 and over (this will need to be printed, completed and brought into the surgery with you ID as above). 'Proxy Access' forms can only be obtained at the surgery**:

QEMP PatientOnline Application Form.docx

Patient informaton leaflets:

QEMP PATIENT INFO LEAFLET Accessing GP Records Online.docx

 QEMP Proxy access guide for patients.docx

QEMP PATIENT INFO LEAFLET Accessing GP Records Online.docx

**PLEASE NOTE - if you wish to apply for 'Proxy Access' for a child or someone you care for, you will need to come to the surgery and speak to reception - they will arrange an appointment for you if necessary to assess competency and the form will be provided at this time

Our full policy on the Patient Online Application Process can be accessed by clicking the following link:

QEMP POA Policy Mar 16.doc 

Click on the link below to log in to SystmOnline.

 https://systmonline.tpp-uk.com/Login

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