We have an in-house complaints procedure through which we would hope to be able to answer any concerns or complaints you may have. The Practice Manager is always happy to discuss your concerns or suggestions for improvements there and then, if available, or on the phone. Alternatively our full complaints policy is attached below which includes a complaints form and details of other ways to make your complaint if a resolve is not met.
Of course, we are also keen to hear any nice comments you may have!
We value any feedback that is given - good or bad - and will always aim to use this to help improve our service.
QEMP COMPLAINTS PROCEDURE 2018.doc