Appointments

Appointments System

Appointments are made through the receptionist team, either by telephone or in person during office hours. They can also be booked online (details below) - although number of online appointments are currently limited.

Cases of the Delta variant in the UK, are rising exponentially. We must take all steps possible to deliver care that is safe for our patients and protects our staff. Social distancing and infection protection and control measures are still in force and, like many surgeries, we have a restricted waiting area. The only safe way to proceed is to continue to triage everyone; it is not yet safe for patients to walk into our building without a prior assessment.

This is why we are still operating a telephone-first system for all GP appointments. (NB- Appts with the Practice Nurses are face to face)

Telephone Appointments

When you contact the practice you will be offered a telephone appointment with a GP initially, and if after discussion with the GP it is felt to be clinically necessary to see you face-to-face, you will be offered an appointment for this. 

Please be aware that we have made this decision to protect our patients and our staff. Our Reception team are working in line with this policy, and are only able to offer telephone appointments in the first instance. Our hard-working Reception team have faced an increased amount of verbal abuse about this over the last few weeks, which is unacceptable. 

Once again, we would ask our patients to please be mindful of the ongoing pandemic, and we insist that all of our staff are treated with the dignity and respect that they deserve.

We will not tolerate anything else.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Online Services

You can book your appointments online.

The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use SystmOnline you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Click on the logo to log in to SystmOnline.

systmonline

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

If you are housebound or too unwell to attend the surgery, you may ask for a home visit by contacting the surgery. It is helpful if such requests are made before 10.00 each day, as the doctors have to plan their rounds before leaving the surgery. Emergency home visits may be requested at any time.

Please be aware that a GP may telephone you before visiting to ensure that the visit is necessary. In some instances you may be visited by a member of the JET team (Joint Emergency Team) instead of by a GP if this is felt to be appropriate.