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UPCOMING PRACTICE CLOSURE DATES

Half Day Training Closure

The practice will be closed on Wednesday 22nd May from 2.00pm for staff training. 

We will reopen the following morning at 8.15am as usual.

If you have a medical emergency that cannot wait until we reopen then please call 111

Thank you


May Bank Holiday Closures

The practice will be closed on the following dates for the Early & Late May Bank Holidays:

Monday 6th May

Monday 27th May

We will reopen as usual at 8.15amthe following day.

If you have a medical emergency that cannot wait until we reopen then please call 111

Thank you

 

 

THURSDAY 16th MAY - STAFF SHORTAGE & EXTREME DEMAND

Due to staff shortage in our admin & clinical teams plus current extreme demand for appointments, the practice is only able to deal with CLINICALLY URGENT problems  today, Thurs 16th May.

Please do not call or contact the practice regarding routine or non-urgent problems as we do not have the capacity to deal with these.

We apologise for any inconvenience this may cause but hope that you can help us to focus on those patients needing urgent care.

Thank You

Phlebotomy (Blood Test) Services Available to our Patients

Due to increasing demand, if a GP requests you have a blood test, you will be asked to have this done at one of the services below. Appointments will only be offered at the practice to those who are very elderly or have a genuine reason for being unable to access the following:

For all patients Over 16

N.B. For all services, you will need to collect a T-Quest blood form from the practice before you attend

NEWMARKET ROAD PARK & RIDE PHLEBOTOMY SERVICE

Drive-through blood tests being offered at Newmarket Road Park and Ride, Cambridge

The drop-in service will be available between 9.30am and 4.30pm, Monday to Fridays to anyone over the age of 16 and who has medical paperwork or a request for blood tests placed on the hospital computer system confirming they need a blood test. Anyone without this, will be turned away. 

  • Please note this is a drive-through service so you must be in a car and please don’t forget your t-quest blood form 

ADDENBROOKES HOSPITAL PHLEBOTOMY SERVICE

You will need to call 01223 256998 to book an appointment and again you will need your T-Quest blood form. 

ENHANCED ACCESS APPOINTMENTS - CAMBS GP NETWORK

Phlebotomy Clinics are available Mon - Sat at Nuffield Road Medical Centre, Milton Surgery, Comberton Surgery, Over Surgery, Trumpington Medical Practice, Cornford House Surgery and Huntingdon Road Surgery. Please don't forget your blood form or you will be turned away.  These are bookable via the admin team at Queen Edith Medical Practice. 

If Addenbrookes Hospital have requested your blood tests (rather than a GP at the Practice), please go to Addenbrookes or the Park & Ride Service. The practice is unable to print blood forms for tests requested by the hospital.

 Thank You

Calling the Practice

When calling the practice please be aware that at certain times during the day we we experience very high call volumes, so if your call is about a non-urgent problem then please avoid calling during the following times:

8.15am - 11.00am

&

2.00pm - 4.00pm

We are also aware of an intermittent problem with our phone lines which is being investigated by our telephone providers. Should you find that you are stuck at the same number in the queue for a long time, or your call is not answered after 15 minutes, then please hang up and dial again.

Alternatively, for medical queries that need to be assessed on the day on the day you can complete the online form via the link below:

https://florey.accurx.com/p/D81066

For general enquiries please email: cpicb.generalqemp@nhs.net

We do apologise for any inconvenience caused.

Please do remember to be kind to our staff.

 

NHS Friends and Family

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CALL RECORDING

PLEASE NOTE: All telephone calls made to and from the practice are recorded for training and monitoring purposes. Recordings are automatically deleted after 3 months.