Accurx Patient Triage
Accurx Patient Triage is for problems that need to be assessed on the day. A clinician will review the triage form that you submit and if clinically urgent you will be offered an appointment on the day. If not clinically urgent you will be offered a routine appointment or may be signposted to a more suitable service such as a physiotherapist or pharmacy.
High Call Volumes/Intermittent Telephone Problems
- When calling the practice please be aware that at certain times during the day we we experience very high call volumes, so if your call is about a non-urgent problem then please avoid calling during the following times:
8.15am - 11.00am
2.00pm - 4.00pm
- We are also aware of an intermittent problem with our phone lines which is being investigated by our telephone providers. Should you find that you are stuck at the same number in the queue for a long time, or your call is not answered after 15 minutes, then please hang up and dial again.
- Alternatively, for medical queries that need to be assessed on the day on the day you can complete the online form via the link below:
For general enquiries please email: firstname.lastname@example.org
We do apologise for any inconvenience caused.
Please do remember to be kind to our staff.
Phlebotomy (Blood Test) Services Available to our Patients
Due to increasing demand, if a GP requests you have a blood test, you will be asked to have this done at one of the services below. Appointments will only be offered at the practice to those who are very elderly or have a genuine reason for being unable to access the following:
For all patients Over 16
N.B. For all services, you will need to collect a T-Quest blood form from the practice before you attend
NEWMARKET ROAD PARK & RIDE PHLEBOTOMY SERVICE
Drive-through blood tests being offered at Newmarket Road Park and Ride, Cambridge
The drop-in service will be available between 9.30am and 4.30pm, Monday to Fridays to anyone over the age of 16 and who has medical paperwork or a request for blood tests placed on the hospital computer system confirming they need a blood test. Anyone without this, will be turned away.
- Please note this is a drive-through service so you must be in a car and please don’t forget your t-quest blood form
ADDENBROOKES HOSPITAL PHLEBOTOMY SERVICE
You will need to call 01223 256998 to book an appointment and again you will need your T-Quest blood form.
ENHANCED ACCESS APPOINTMENTS - CAMBS GP NETWORK
Phlebotomy Clinics are available Mon - Sat at Nuffield Road Medical Centre, Milton Surgery, Comberton Surgery, Over Surgery, Trumpington Medical Practice, Cornford House Surgery and Huntingdon Road Surgery. Please don't forget your blood form or you will be turned away. These are bookable via the admin team at Queen Edith Medical Practice.
If Addenbrookes Hospital have requested your blood tests (rather than a GP at the Practice), please go to Addenbrookes or the Park & Ride Service. The practice is unable to print blood forms for tests requested by the hospital.
All GP Appointments available Face-to-Face
ALL GP APPOINTMENTS AVAILABLE FACE-TO-FACE!
All appointments with a GP are available as face-to-face (F2F) appointments.
However, we know that some of our patients have found telephone (or video) appointments more convenient so this option still available – it is your choice!
Therefore, when booking an appointment, please let the receptionist know whether you will be attending F2F, or if you would prefer a telephone/video call so that they can note this in the appointment for the GP.
CGPN Winter Pressure Surge Hubs and Extended Hours
We will be offering offering patients appointments with Cambs GP Network alongside our appointments. This is a service that works with us to help with the pressures of appointments.
GP and Nurses appointments are available Monday - Friday 2pm - 7 pm
Saturday and Sundays 9am - 5pm
The hubs will be held at Cornford House Surgery, Trumpington Clay Farm Medical Practice, Milton Surgery, Nuffield Road Surgery, Royston Medical Practice, St Mary's Surgery, Over Medical Practice, Huntingdon Road Surgery and Comberton.
With the recent changes to our appointments system the information on the following link may help with whether other services available can help.
Self Care - Stock up your medicine cabinet with winter self-care essentials. Many overthe-counter medicines (including paracetamol and ibuprofen) can help relieve symptoms of common illnesses.
Pharmacies - Your pharmacist can provide confidential, expert advice and treatment for a range of common illnesses and conditions.
111 - NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. Call 111 or visit 111.nhs.uk open 24/7. If you’re in a mental health crisis call 111 and select option 2.
Urgent Treatment Centre or Minor Injury Units - Located in Ely, Wisbech, Doddington and Peterborough you can get help with minor injuries and illnesses, as well as x-rays. No appointment required.
THE NHS APP
Check symptoms, book appointments, order repeat prescriptions, view your medical records.
PLEASE NOTE: All telephone calls made to and from the practice are recorded for training and monitoring purposes. Recordings are automatically deleted after 3 months.