Assistant Practice Manager

Job summary

Assistant Practice Queen Edith Medical Practice

Due to the retirement of our current long serving member of staff, we are seeking an organised, motivated and dedicated Assistant Practice Manager to join our friendly and forward-thinking GP practice.

As our Assistant Practice Manager, you'll support the Practice Manager in the day-to-day running of the surgery, ensuring smooth operations and the highest standard of care for our patients. This is a varied and rewarding role that combines administrative efficiency with people management and patient service.

Owing to the complexity of working in Primary Care, prior experience in a role similar to this will be highly advantageous.

INFORMAL VISITS WELCOMED

Main duties of the job

Hours: 37 hours per week, worked over 4 days, 8am-6pm inclusive of 45mins unpaid lunch break.

Some flexibility is required to accommodate additional or alternative hours to cover colleagues during annual/sickness leave.

Key Responsibilities:

• Support the management of clinical and non-clinical staff
• Oversee administrative systems, procedures, and patient services
• Assist with rotas, recruitment, training, and HR processes
• Assist with the writing and updating of practice policies and procedures
• Liaise with patients, staff, and external healthcare professionals
• Contribute to compliance with CQC standards and practice policies
• Strong administrative and IT skills
• Assisting the Practice Manager with Financial duties
• Excellent communication and interpersonal abilities
• A proactive, flexible, and supportive team player

Key attributes we are looking for include:

• Previous experience in medical/primary healthcare roles.
• Excellent communication skills with a clear and polite telephone manner.
• Ability to maintain confidentiality and discretion with patients.
• Experience in handling sensitive situations with empathy and professionalism.
• Strong teamwork and independent problem-solving abilities.

About us

We are a medium sized, well-regarded GP practice on the outskirts of Cambridge close to Addenbrookes Hospital, with staff parking on-site.

Our friendly and supportive multi-disciplinary team work together to provide high levels of care to our registered patients.